![]() If you’re unsure of your account information, you can try resetting your password or contacting your VPN provider’s support team for assistance. You may also want to check your account details, such as your subscription plan and payment information. Once logged in, check for any notifications or alerts regarding your account status. To verify your account information, you can usually log in to your VPN provider’s website using your account credentials. This includes ensuring that your username and password are correct, and that your subscription is active and up-to-date. If you are experiencing issues connecting to a VPN, one of the first steps to take is to verify your VPN account information. In such cases, you may need to speak to the network administrator to resolve the issue or try connecting to a different network. You can also try to restart your modem or router to see if it helps improve your internet connection.Īdditionally, if you are connecting to a public Wi-Fi network, it’s important to note that these networks may have additional security measures that prevent VPN connections. If the webpage fails to load or loads slowly, then it could be a sign of internet connectivity issues. ![]() You can check your internet connection by opening a web browser and trying to load a webpage. If your internet connection is weak or unstable, it could lead to a VPN connection failure. A stable and strong internet connection is necessary for establishing a secure and stable VPN connection. One of the first things to check when experiencing issues with connecting to a VPN is your internet connection. In this article, we will explore some of the most common reasons why your VPN might not be connecting and offer solutions to help you get back online securely and privately. Troubleshooting these issues can be frustrating, but it’s important to know the underlying cause to determine the best course of action. Some common reasons include incorrect login details, issues with your internet connection, or problems with the VPN provider’s server. There are many reasons why a VPN connection might fail or not connect. Understanding these issues is important as they can negatively impact your online experience, especially if you rely on the VPN for work or personal use. These issues could prevent you from connecting to the VPN or make your connection unstable. However, there are times when you might encounter issues with your VPN connection. I cannot connect from China / Vietnam / Iran / Russia etc.A VPN connection allows you to access the internet securely and privately by creating a secure connection between your device and the internet.DD-WRT - TLS errors - incoming plaintext read error etc.How to resolve error "IVPN.app is damaged and cannot be opened.".I cannot access devices on my local network.My VPN is connected but I cannot browse the Internet, why?.If your account has been suspended, renew your account to automatically unsuspended it. Verify that your VPN account is active by logging into the client area. If you are still unable to connect, your account is most likely disabled/suspended.For Windows, please log out via the app’s ‘Settings’ area on the ‘Account’ tab. For macOS, the logout is accessible via the app’s menu bar icon. The logout button is available on the ‘Account’ screen in the IVPN App on mobile devices. Try logging out from the IVPN App, then logging back in.There may be a network restriction blocking access to our authentication server.You may have to log out of the IVPN App on another device to free up a slot. You may have reached the device limit for your account.‘ivpnABcd12’ is not the same as ‘ivpnabcd12’. Check that the IVPN Account ID is entered in the correct case i.e. ![]() Check that your IVPN Account ID is in the form ‘ivpnXXXXXXXX’ or ‘i-XXXX-XXXX-XXXX’. ![]() I receive an ‘authentication failure’ message. General Troubleshooting Billing Passwords Privacy Windows macOS GNU/Linux iOS Android Routers Media Players
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